We offer a range of payment options, as listed below. Payment of rates is required in four instalments due in September, December, March and June.
If you find yourself facing financial hardship and anticipate being unable to fulfil your upcoming rates payment, we can assist with setting up a direct debit payment plan. For further information and how to apply, visit the difficulty paying rates and financial hardship page.
Payment Options
Use the payment portal below to pay your rates. Have your card ready and your reference number (found at the left of your notice).
How to use the Payment Portal
1. To open the portal, click Pay Now above or scan the QR code on your notice
2. Enter your reference number then click Next (skip this step if you scanned the QR Code)
3. This screen shows each instalment due as a separate line item
4. To stay up to date, select the instalment that is currently due by ticking the checkbox next to it
We understand that managing payments can sometimes be challenging, so here’s a quick guide to help:
- If your account is overdue, you may see additional charges for fines or interest
- Select these charges to include in your payment by ticking their corresponding checkboxes
- Please be aware that unpaid fines or interest may continue to accrue further charges and will remain on your account until they are fully paid
If you have any questions or need assistance, please contact the Revenue Team before you make your payment
5. Optional: to make a part payment, adjust the amount displayed above the Pay Now button
6. Click Pay Now on the line item
7. Enter an email address to send the receipt to
8. Complete payment
Ratepayers have the flexibility to pay their rates hassle-free through direct debit via FlexiPay. FlexiPay allows ratepayers to tailor rate payments to fit their budget. They can choose to pay weekly, fortnightly, monthly, or quarterly over the financial year.
Once you receive your 1st instalment notice each year, you will be sent an email confirming that your direct debit has rolled over. This email will also give you the opportunity to update or change your payment details. If you pay weekly, fortnightly, or monthly, the email will confirm your new payment amounts for the upcoming financial year.
Fines and interest won't be applied during the agreed arrangement period as long as timely payments are made.
Set up FlexiPay via the eNotices link alexandrina-pay.enotices.com.au
How to set up a FlexiPay Payment Plan
- To apply for a FlexiPay arrangement, please have your latest Rates notice or Overdue notice on hand.
- Visit https://alexandrina-pay.enotices.com.au/ and input your eNotices Reference Number and contact details.
- Choose your preferred payment frequency: weekly, fortnightly, or monthly, along with your desired start date.
- Keep an eye on your email inbox for a confirmation link to set up your payment method.
- Be sure to initiate your plan before the due date of the current instalment.
- Complete your full payment by or before 1 June.
- Rest assured, fines and interest won't be applied during the agreed arrangement period as long as you make timely payments.
- If none of the provided payment frequencies suits your needs, select a payment arrangement.
If you are experiencing trouble, refer to the tutorial video or FlexiPay FAQ's
Change of payment details for Council rate payments
Please note, Council has a new Biller Code (435115) and Payment Reference Number for BPAY payments.
To ensure your payment is received to your correct rates account, please review the payment options on your rates notice.
If you use BPAY to pay your Council rates, please update any scheduled payments with the new Biller Code and Payment Reference Number located on your rates notice.
Phone
Contact the number listed on your rates notice for 24/7 payment assistance.
In Person
Visit the Goolwa or Strathalbyn Council Office to pay your rates. You can pay by EFTPOS, credit card or cheque.
Cheque
Cut off the slip at the bottom of your rates notice, attach your cheque and post to:
Alexandrina Council
PO Box 21, Goolwa SA 5214
Australia Post Billpay
Phone: 131 816
Online: www.auspost.com.au
In person: At any Australia Post outlet