Rates are payable in quarterly instalments. You may choose to pay any instalment in advance. Rate notices are sent out 30 days before the payment due date. Therefore, you should receive your notice by the end of July, October, January and April.
eNotices
Ratepayers can now sign up to receive Rates Notices by email. eNotices is the electronic delivery of Council’s rates notices, making it easier and more convenient to receive your Council rates each quarter.
- It’s easy to sign up to and accessible from any electronic device such as phone, tablet, laptop or desktop.
- It’s convenient: your rates notice will be delivered straight to your email inbox
- go green and save on paper: help us to reduce our carbon footprint and protect the environment by saving on paper, printing, envelopes and postage
- never lose your rates notice again: once you register, your rates notices are stored in our secure online portal and you can access at any time
If you are a new property owner in the Alexandrina Council area and would like to receive your rate notice via email, you will need your first Rates Notice with the reference number to enable you to sign up for eNotices.
- To create an eNotices account you’ll need your reference number on your rates notice
- Visit the eNotices site, press the sign-up button and enter your email address and reference number
- Check your email as you will receive an ‘activate your account’ link from eNotices
This tutorial video will show you how to register for eNotices.
When attempting to register an eNotices profile, the following error appears: “Error! The eNotices reference number is invalid”. Why is this?
Please ensure you have not made a typo when entering the reference number found at the top right of the 1st page of your latest paper notice. It must be the most recent notice you have received as older notices will have outdated reference numbers.
What is the eNotice ‘Reference Number’, and why does it change for each notice?
The eNotices Reference Number is a specific code needed to register for eNotices. It changes every notice because it uses an algorithm to identify the specific notice being registered, in order to ensure its easy registration. Once registered the reference number is no longer required.
Why haven’t I received an email to activate my account or to see my notice?
Please double check the email address you entered was correct. If so, please ensure your spam filter hasn’t diverted the emailed notice to the Spam Folder. Another issue might be that some email providers have difficulties recognising eNotice emails from noreply@enotices.com.au.
The following addresses are well known to show errors:
@mail.com - @email.com - @edumail.com - @post.com
You can register with an alternate email address, if you are still having issues, try adding noreply@formsport.com.au or noreply@enotices.com.au to your trusted contacts list.
How many additional email addresses can be added to an eNotices account?
There is a maximum limit to how many email addresses can be added to a single eNotices profile, but it is unlikely that a standard user would reach this limit. Please ensure you remove any email addresses not being used anymore, as all listed email addresses will be emailed your notice automatically.
How do I update my main email address?
Login into your eNotices account and from your dashboard, click ‘Update Contact Details’. On the next page you can change the ‘Email Address’ field to your new email, then click ‘Save’.
How can I change my password?
If you have forgotten your password, you can click ‘Forgot your Password’ link at the login screen. Follow the prompts to receive an email with a password reset link. If you have already login, go to ‘Update Contact Details’ and click the Change Password’ button. Follow the prompts to update your password.
How do I recover my account if I change my email and password?
If you need to change your account email and password, please ensure you change your email first. If you change the password before your email, and you no longer monitor your previous email, you may be locked out of the account. You will then need to contact the Revenue Team on 8555 7000 to update your email for you.
Why was a notice issued on paper when it is registered for eNotices?
If you have changed your name, this can cause the system to revert back to a paper notice. You can login to your account and check under your ‘Accounts’ section to ensure your notices are set from ‘Post’ to ‘Email.
Why can’t I see all the Notices/Accounts?
In your account, under the ‘Notices’ section you can check if you have applied a search filter in the ‘Advanced Search Options’ tab. If there are any filters present it will restrict what notices you can see. You can click the ‘Reset’ button and then click ‘Apply’ to clear all filters. If may also have been caused by a recent name change. If so, you can re-add your accounts back with the reference number on your most recent paper notice.
What happens if I reply to an email sent from noreply@enotices.com.au?
Since the email address is not monitored, no action will be taken to your response. You will not receive a bounce/undeliverable notification, please ensure if you have a query to contact the Revenue Team on 8555 7000 or email alex@alexandrina.sa.gov.au
Why can’t I open/view my notice?
You will need an up-to-date Adobe brand PDF viewer to view your notice on the computer, such as Adobe Acrobat Reader.
How do I revert back to paper notices?
First you will need to go to login your eNotices account, go to your ‘Accounts’ page. Under the delivery method, change from ‘Email’ to ‘Post’ from the drop-down options. Your next instalment notice will be sent by post. Please ensure that your postal address is correct by checking the latest notice issued to you.
If this is incorrect, please go to our website and update your address by completing the Change of address online form.
You can always change back to email notices if you prefer.
I’ve registered for eNotices but still want to receive hard copies of Council’s newsletters and other printout materials, how do I ensure I’m included on the distribution list?
Simply email alex@alexandrina.sa.gov.au and request to be included on the distribution list to receive hard copies of Council materials with exception of Rates Notices which will continue to be distributed electronically. If you wish to revert to paper notices, refer to the previous question.
Request a copy of a Rates Notice
Ratepayers may request a copy of a rate notice or rates transaction listing by completing the online form linked below.
Please Note:
- Copies of the first instalment notice for the current financial year, issued in July, are available free of charge until 30 September.
- Copies of rates notices for the second, third and fourth quarter instalments and notices issued prior to the current financial year will be charged as per Council's fees and charges.
- If you are registered for eNotices, you can log in to your account at any time to access and download copies of your rates notices at no cost.
- If you are not yet registered, you can sign up for eNotices to access your notices online for free. See eNotices section above on how to register.
A fee will apply for a copy of your rates transaction listing, please refer to the fees and charges. Please contact Customer Experience Team for further information.
After submitting a request, a Customer Liaison Officer will be in contact to collect payment. Once payment has been received, the Revenue Team will email you with a copy of your rate notice or your rates transaction listing.
Request a copy of a rate notice or rates transaction listing