Here is some information on how to get in touch with Council, whatever your needs:
Due to the COVID-19 pandemic our services and opening hours have changed. For the latest information please go to www.alexandrina.sa.gov.au/coronavirusresponse
Phone: (08) 8555 7000
Fax: (08) 8555 3603
Post: PO Box 21 Goolwa SA 5214
- Alexandrina Council – 11 Cadell Street, Goolwa (main council office)
- Strathalbyn Library – 1 Colman Terrace, Strathalbyn (Library & Customer Service only)
Normal Business Hours
We are open from 9.00am to 5.00pm, Monday to Friday (Public Holidays excluded) and
Saturdays 9.00am to 12.00 midday for council payments, Library Services and general council information only.
Click here for services and opening hours during COVID-19.
Alexandrina Council provides an EMERGENCY response for urgent matters that cannot wait until the new working day. In the event of an emergency, please call (08) 8555 7000.
South Australia Police (SAPOL)
13 14 44 (Attendance)
1800 333 000 (Crime Stoppers)
State Emergency Services (SES)
13 25 00
Country Fire Services (CFS)
1300 362 361 (Bush Fire Hotline)
Bureau of Meteorology
1300 659 215
13 11 26
At Alexandrina Council, we are working hard to improve our level of service to our community. To help us improve, please let us know whenever we fail to meet your expectation. Equally, we would like to know when our staff have performed well so that we can acknowledge them.
Complaints and feedback provide the opportunity to improve our services. Council will try to resolve the complaint at first point of contact, however if this cannot be achieved the complaint will be escalate to a more senior officer.
Should you remain unhappy with a Council decision you may request a formal internal review. Please refer to the Internal Review of Councils Decision Procedure for more detail on how to request an Internal Review.
For urgent issues please call our Service Centre during business hours on (08) 8555 7000 to speak with a Customer Information Services Officer.
Thank you for taking the time to provide us with your helpful feedback.
Read our Customer Service Charter