If you have a query, please contact us by one of the following methods and our Customer Service team will gladly offer support or refer you to the necessary team for assistance.
On this Page
Contact details and office hours
Customer Requests, or report an issue
Customer Service Charter
Contact your Council Members
Connect with us online
Out of Hours Service & Emergency Contact List
Council Contact Details
| Phone: | (08) 8555 7000 |
| Fax: | (08) 8555 3603 |
| Email: | alex@alexandrina.sa.gov.au |
| Post: | PO Box 21 Goolwa SA 5214 |
Council Offices
Alexandrina Council | Main Council Office
11 Cadell Street, Goolwa
Monday to Friday 9am – 5pm and Saturday 9am – 12pm (excluding public holidays).
Strathalbyn Library & Community Centre | Library & Customer Service
1 Colman Terrace, Strathalbyn
Monday to Friday 9am – 5pm and Saturday 9am – 12pm (excluding public holidays).
Customer Service Requests
You can report an issue or request a service via the online form.
Alexandrina Council values your feedback and hope we can continue to improve our level of service to the community.
Please refer to the Customer Requests, Compliments and Complaints page for more details.
Customer Service Charter
Our Customer Service Charter sets out our commitment to you, our customers, on the kind of service and experience you can expect to receive from Alexandrina Council.
Read our Customer Service Charter here.
Contact your Council Members
You can contact your Council Members to help you address issues or resolve concerns. Your Ward Councillors are your best first point of contact.
View the Council Members contact details here.
Connect with us online
| FaceBook: | Alexandrina Council |
| Instagram: | @alexandrinacouncil |
| LinkedIn: | @AlexandrinaCouncil |
Out of Hours Service
Alexandrina Council provides emergency response for urgent matters that cannot wait until the new working day. In the event of an emergency, please call (08) 8555 7000.
Emergency Contact List
South Australia Police (SAPOL)
Emergency: 000
Attendance: 13 14 44
Crime Stoppers: 1800 333 000
www.police.sa.gov.au
Ambulance
Emergency: 000
State Emergency Services (SES)
13 25 00
www.ses.sa.gov.au
Country Fire Services (CFS)
Bush Fire Hotline: 1800 362 361 (TTY 133 677)
www.cfs.sa.gov.au
Bureau of Meteorology
1300 659 215
www.bom.gov.au
Poisons Information
13 11 26