Customer Requests, Compliments and Complaints

Lodge a customer request

Alexandrina Council values your feedback and hope we can continue to improve our level of service to the community.

Lodge a complaint

Complaints and feedback provide the opportunity to improve our services. Council will try to resolve the complaint at first point of contact, however if this cannot be achieved the complaint will be escalated to a more senior officer.

Please refer to the Complaints Handling Policy and Procedure for more details.

For urgent issues please call Customer Experience during business hours on (08) 8555 7000 to speak with a Customer Liaison Officer.

Thank you for taking the time to provide us with your helpful feedback.

Request an Internal Review

Should you remain unhappy with a Council decision you may request a formal internal review.

Pursuant to Section 270 of the Local Government Act 1999, an application for review must be in writing on the appropriate Internal Review of Council Decision form and must be accompanied by a payment of a prescribed fee of $20.

Please refer to the Internal Review of Councils Decision Procedure for more detail on how to request an Internal Review.