Lodge a customer request
Alexandrina Council values your feedback and hope we can continue to improve our level of service to the community.
Contact us using this online form, to report an issue, request a service or compliment us.
Lodge a complaint
Complaints and feedback provide the opportunity to improve our services. Council will try to resolve the complaint at first point of contact, however if this cannot be achieved the complaint will be escalated to a more senior officer which will allow us to work through your concerns and complaint.
Complaints are dealt with in accordance with Councils Complaints Handling Policy and Procedure which can be found on Council's website.
For urgent issues please call Customer Experience during business hours on (08) 8555 7000 to speak with a Customer Liaison Officer.
Thank you for taking the time to provide us with your helpful feedback.
Making a complaint
While Council will always look to assist where possible there may be time other agencies will be more appropriate with you enquiry.
| Type of Complaint | Who manages the complaint |
|---|---|
| Reporting an issue that needs to be fixed (eg: pothole, footpath, public facilities, etc) | Council - Report an issue |
| Rates | Council - Rates |
| Council Staff Complaints | Council - Customer Requests, Compliments and Complaints |
| Parking Fines, Permits, Enforcement Notices | Council - Parking Infringements |
| Bins not collected, damaged or stolen | Fleurieu Regional Waste Authority or call (08) 8555 2467 |
| Development Approval | PlanSA |
| Barking Dog Complaint | Council - Dogs and Cats |
| Concerns with Neighbours | Fences and Trees - The South Australian Legal Services Commission Behavioural Issues - SAPOL Noise, odour, smoke, dust, littering - Council |
If you are dissatisfied with a Decision of Council
We always strive to resolve grievances quickly and efficiently at a local level. If a simple resolution cannot be reached, please reach out to our Customer Experience Staff who can direct you to the appropriate officer to assist with your dissatisfaction. The relevant staff can then assist with finding most efficient mechanism to work through your concerns.
Council Member Behavioural Management
A new behavioural management framework for council members commenced on 17 November 2022. Council adopted a Council Member Behavioural Management Policy on 28 November 2022 and can be viewed on Council's website. The policy replaced what was known as the Council Members Code of Conduct.
If you would like to take informal action against a member of Council, we encourage you to raise the matter directly with the Council Member concerned in the first instance, or alternatively you may raise your concern with the Mayor, or if the grievance is with the Mayor, the Deputy Mayor or CEO.
For more series matters or where formal action may be required against a member of council, please put this in writing and marked "Confidential Council Member Complaint" and sent to alex@alexandrina.sa.gov.au or 11 Cadell Street Goolwa 5214.